The Service Excellence Award program is a global initiative recognizing individuals for exemplary performance in serving the company’s customers. Originally overseen by a single individual, the program has expanded, necessitating the training of volunteers assuming administrative roles. The overarching objective was to streamline training processes, optimize cost-efficiency, and enhance overall performance. Given the volunteer composition of the administrative team, it was essential to devise training modules that conveyed duties succinctly and comprehensibly. Leveraging the acronym "SEA" and adopting a narrative approach centered around a fictional boating event proved to be an appropriate solution, effectively introducing volunteers to their roles and the end-to-end procedural facets of the program.

Outcome: The initiative resulted in volunteers gaining a clearer understanding of administrative duties, leading to a significant reduction in turnover rates.

Tools Used: Articulate Rise, Articulate Storyline, Vyond, Adobe After Effects, Adobe Premiere Pro, Adobe Illustrator.

As a result of proprietary constraints, the presentation of completed files and/or experiences is restricted. Below is a summarized run-through intended to offer a glimpse of the SEA courses.